Help Center
7tk10 FAQ
— Answers to all your questions
From deposits and withdrawals to bonuses, support, and responsible gaming — find simple, straightforward answers to the most important questions for players in Bangladesh, all in one place.
While using 7tk10, you may have various questions — from sending money to your account and withdrawal rules for bonuses, to contacting the support team or playing safely. The sections below break those questions down by topic with clear answers. If you can't find the answer to your question, our 24/7 live chat support is always ready.
Customer Support
7tk10 currently has two support channels — direct live chat and email. Through live chat, you can instantly speak with a representative from any page on the site. To contact us by email, send a message to [email protected]. Both channels are active at all times.
Absolutely. The 7tk10 support team works 24 hours a day, 7 days a week — no breaks for nights or holidays. If you run into a deposit issue at 2 AM, reach out via live chat and you will get help right away.
Yes. The 7tk10 support team provides service in both Bengali and English. It was built with Bangladeshi players in mind, so you can comfortably describe your issue in your own language and receive a reply in Bengali.
To get a faster resolution, have a few details ready in advance: the mobile number or email registered to your account, the date and amount of the transaction (if the issue is deposit or withdrawal related), and the payment method you used. Having this on hand will allow the support representative to help you much more quickly.
To request help by email, send a message to [email protected]. Include a detailed description of the issue, your account information, and a screenshot if possible — this makes it easier to get a faster and more accurate resolution.
Responsible Gaming
There are some warning signs to watch out for: spending beyond your budget, repeatedly trying to win back lost money, cutting into family time or work to play, or feeling unable to stop. If any of these appear, taking a break or seeking help is the wise move.
7tk10's responsible gaming page has detailed information and guidance on this topic. You can also contact our support team directly via live chat or email at [email protected]. Speaking with a trusted friend or family member is also an effective step.
7tk10 is for people aged 21 and above only. Age is verified at the time of account creation, and participation by minors is strictly prohibited. This rule applies for everyone's protection.
Taking a temporary break or self-exclusion is a conscious and responsible step. For assistance with this, contact our support team — let them know via live chat or email at [email protected], and the team will help you complete the process.
Money Deposit
The minimum deposit amount across all payment methods is ৳500. Whether you send via bKash, Nagad, Rocket, or bank transfer, this limit stays the same.
7tk10 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank can be used.
After logging in to 7tk10, go to the Deposit option and select bKash as your payment method. Enter the amount following the on-screen instructions and complete the transaction. You can send money using the bKash mobile app or by dialing *247#. The minimum amount to start is ৳500.
Deposits are usually instant, but there can occasionally be a slight delay due to network traffic. Wait a moment and refresh the page. If more than 15 minutes have passed and the deposit still hasn't appeared, take a screenshot of the transaction and contact us immediately via live chat or at [email protected].
7tk10 does not charge any extra fees on deposits. However, if bKash, Nagad, or Rocket apply a service charge under their own transaction policies, that would be subject to the respective payment provider's terms. Check the fee list in your mobile banking app for details.
Money Withdrawal
The minimum withdrawal amount is ৳800. Withdrawal requests below this amount cannot be processed, so check your balance before submitting a request.
The withdrawal process at 7tk10 is generally completed within 15 minutes to 2 hours. In most cases it is faster than that. If more than 2 hours have passed, contact live chat for an update.
Yes, 7tk10's withdrawal service runs 24 hours a day, seven days a week. Whether it's night, Friday, or a public holiday — your withdrawal request will be processed within the same 15-minute to 2-hour timeframe.
Yes, but a wagering requirement (10x) on the bonus must be met first. The requirement is calculated on the bonus amount only. For example: if you receive a ৳1,200 bonus, you need to place ৳12,000 (1,200 × 10) in bets before the bonus winnings become withdrawable. After the requirement is met, you can withdraw through the normal process.
Yes, showing "Pending" or "Processing" at first is normal. It means the request has been received and is being verified. It should be completed within 15 minutes to 2 hours. If you have to wait longer than that, share the request details in live chat and you will get an update right away.
No. For security and fraud prevention, withdrawal funds can only be sent to a bKash, Nagad, Rocket, or bank account registered in the player's own name. The information provided at account registration must match the name on the payment method.
Still have questions?
If you couldn't find the answer in the FAQ, the 7tk10 support team is always ready. Contact us in Bengali or English, whichever you're comfortable with.
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