7tk10's Privacy Policy
Read our complete and transparent account of how your personal information is collected, stored, and kept safe.
This privacy policy applies to users of the 7tk10 platform. When you visit our website, create an account, or use our services, you are considered to have accepted the terms of this policy. We treat your privacy as our highest priority and are always committed to protecting your information.
This policy has been prepared with Bangladeshi users primarily in mind and may be updated from time to time. Any changes will be published on this page before they take effect.
1. Scope of Data Collection
We collect only the information that is necessary to provide our services. A detailed description of the different types of information is given below:
1.1 Registration Information
When you create an account at 7tk10, we collect your name, date of birth, email address, mobile number, and the password you set yourself. This information is essential for verifying and securing your account.
1.2 Financial and Transaction Information
We collect payment method details to process deposits and withdrawals. For transactions made via bKash, Nagad, Rocket, or bank transfer, the relevant account number or reference number is stored. Full card numbers or bank passwords are never collected or stored.
1.3 Identity Verification (KYC) Information
Where applicable, information from a National Identity Card (NID), passport, or driving licence may be collected. This information is used solely to confirm your identity and to secure your account.
1.4 Technical and Browsing Information
Certain information is collected automatically when you visit our website, such as:
- IP address
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Page visit history and session duration
- Cookies and local storage data
2. Purpose of Data Use
7tk10 uses the collected information for the following purposes:
Account Management
Information is used to create, manage, and secure your account. It is essential for the login, password recovery, and account verification processes.
Processing Financial Transactions
Payment information is used to receive deposits and process withdrawals. All transactions, starting from a minimum deposit of ৳500, are completed securely on the basis of this information.
Providing Customer Support
Our 24/7 live chat and email support team uses account information to resolve your issues quickly. This improves service quality and saves your time.
Security and Fraud Prevention
Information is analysed to prevent unauthorised access, account hacking, and financial fraud. This keeps your funds and personal information safe.
Platform Improvement
By analysing user behaviour and preferences, we continuously improve our gaming experience, website speed, and mobile compatibility.
Promotional Communications
With your consent, we may notify you about bonus offers, new games, and special promotions. You retain the option to withdraw this consent at any time.
3. Sharing Information with Third Parties
7tk10 does not sell your personal information or share it with any third party for marketing purposes. However, information may be shared in the following limited circumstances:
3.1 Payment Processors
Relevant financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers solely to complete transactions. These providers follow their own privacy policies.
3.2 Technology Partners
Game software providers used on our platform (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI) may receive the minimum information necessary to deliver specific gaming services. Their use of data is governed by partnership agreements.
3.3 Legal Obligations
Information may be provided as required to meet legal obligations in response to a court order or a lawful request from a government authority. In such cases, only the information legally required is disclosed.
3.4 Security and Anti-Fraud Agencies
In cases of serious fraud or cybersecurity breaches, information may be shared with the relevant security agencies. This is done in the interest of protecting the funds and information of all users.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
A cookie is a small text file that your browser stores on your device on behalf of our website. They help remember and improve your browsing experience.
4.2 What Types of Cookies Do We Use?
- Essential Cookies: These are essential for maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your language preferences and platform settings.
- Analytics Cookies: Collect information to understand website usage patterns, which helps us improve our services.
4.3 Cookie Controls
You have the option to accept or reject cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some important features of our platform from working correctly.
5. Data Storage and Security
5.1 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal, financial, and security requirements.
5.2 Data Security Methods
7tk10 uses the following technologies and methods to protect your information:
- SSL Encryption — ensures protection during data transfer
- Encrypted Database — stored information is kept in encrypted form
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
- Restricted employee access — only authorised staff can view information
5.3 Steps Taken in the Event of a Data Breach
In the event of a data breach, we will notify affected users as quickly as possible and take immediate steps to minimise damage. Data protection is our highest priority.
6. Your Rights and Controls
Every user of 7tk10 has the following rights over their own information:
Right to Access
You can request details of the information we hold about you at any time. Our support team will assist you.
Right to Rectification
If any information in your profile is incorrect, you can request that it be corrected. We will update it as soon as possible.
Right to Erasure
In certain circumstances, you can request that your information be deleted. Some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You can object to marketing communications or specific data processing. We will act on your request promptly upon receiving it.
Right to Data Portability
You can request your own information in a readable format so that you can use it elsewhere if needed.
Right to Withdraw Consent
You can withdraw consent for any activity you previously consented to at any time. This will not affect the validity of any processing that took place before the withdrawal.
To exercise any of the above rights, email us at [email protected] or use our live chat service.
7. Age Restrictions and Child Protection
7tk10 is a platform exclusively for adults. Only persons aged 21 or over may use our services. We do not intentionally collect information from anyone under the age of 21.
If we hold any information belonging to a minor, it will be deleted immediately and the associated account will be closed. If you have any information about this, please contact [email protected].
8. International Data Transfers
Some technology partners used on our platform may process information on servers located outside Bangladesh. In such cases, we ensure that every international data transfer is carried out under appropriate security measures.
Data protection terms are clearly stated in our agreements with all technology partners. We always use SSL encryption when sending information to third parties.
9. Policy Changes and Updates
7tk10 reserves the right to update this privacy policy from time to time. For any significant changes, we will send a notice to your registered email address or clearly announce it on the platform.
If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.
10. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us through any of the channels below. Our team provides support in both Bengali and English.
We generally try to respond to your request as quickly as possible after receiving it. Privacy-related requests are handled on a priority basis.